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‘Prompt, efficient, knowledgeable, tidy, reasonable, friendly.’

Andy Warren, NATSOL, Llanidloes, Mid Wales   

‘We contracted Welsh Telecom and asked if they could completely re-wire our telephone and data  lines for our newly acquired business premises after BT had left a mess of wires running through the building.

We were extremely pleased with the high standard that was maintained throughout, whether it was visible or hidden cabling, they were all kept tidy and easily accessed.

We asked Dickon/Welsh Telecom to install two sockets in each room, one for a standard telephone line, and the other so that we were able to use our broadband. The final result was perfect, exactly what we asked for.

Welsh Telecom are professional, courteous and extremely good value for money. Mr Payne worked with us to meet our company's requirements and we continue to be extremely satisfied with the results, and I would definitely recommend them.’

Ms Rhian Owens, Administrations Manager, Eco Friendly Installations Ltd, Aberdovey, Mid Wales   

'After having moved to a new premises we had a broadband connection setup with SKY, our initial speed was very slow at 0.2 K. I contacted Dickon at Welsh Telecom after getting nowhere with the technical helpdesks of my ISP.

He promptly visited that evening after working hours so I didn't need to take time off work, almost instantly he diagnosed what was wrong and after rejigging the telephone extensions  to my delight he increased the line speed to just under 2meg which means I could finally watch You Tube! '

Mr Craig Harding, Canton, Cardiff, South Wales

' efficient and tidy job, thank you.’

Mrs Katie Withnall, St Nicholas, Vale of Glamorgan

‘As a SkyTalk customer with an original BT line, I have been bounced around from pillar to post over the last few months trying to get one of these organisations to take responsibility and resolve both a broadband problem as well as an installation aesthetic issue (a master socket hanging by a thread through the window frame and looking pretty rough). Thankfully, on calling Welsh Telecom, the problem was solved within the hour. Dickon arrived promptly to assess the situation and came up with solutions beyond the issues raised, he dealt with them quickly and neatly and for a competitive rate. From hereon in, I shall always call upon the far more personable and competitive service that Welsh Telecom provide rather than trying to make sense of the big corporate organisations that just end up ripping you off for the smallest of jobs. Thanks again Dickon!’

Mrs B, Llandaff, CARDIFF

'Dickon turned out on a Saturday to repair a damaged phone socket at our home.  He was sympathetic, knowledgeable, and efficient - and significantly undercut quotes from other engineers.  Very happy, thank you.'  

Tim, Crickhowell

With regards to the work you completed at Langstone, please accept our thanks and appreciation of this work.

The standard of service provided was first class especially considering the short notice and speed you attended site.

As a result of your professional approach we have recommended your use within our company and would not hesitate in recommending your services to others..

Amanda Evans, Office Visions, Cardiff

Excellent service, would definitely recommend to others.

Lauren Bishop, Radyr, Cardiff

Welsh-telecom responded quickly to my query, gave me a time for the visit and were on time, unlike my experience with other telephone companies.  They offer extremely good value for money, were honest about the work and the cost, and are far cheaper than other providers.

I would recommend them with no hesitation.

Ms Harris, CF24, Cardiff

Please see other reviews on freeindex and the facebook page.

Hi Dickon,

‘I can confirm that I'm now up to 1.65MB from 0.4MB, which is fantastic! Machine is now much faster than before.

Thanks again for making this possible by optimising the telephone line set up in the apartment. Your service and the quality of your work and advice is excellent!

I have recommended your services to all residents in the apartment community and hope that this recommendation brings you continued success.’

Best Regards

Ron, Cycoed, Cardiff

‘Really helpful and efficient service. Most importantly very prompt! So great to have the repair work completed almosy immediately - thank you.’

Katie Lemar, Cardiff Bay, Cardiff

‘Thanks for coming out so quickly to look at my broadband problem. You were knowledgeable and helpful. Your costs were also very reasonable.

My broadband Internet is working much better now. I used to get average download speeds of about 7.5 mbps but now I'm getting about 11 mbps. The connection is much more stable.’

David Griffiths, Heath, Cardiff

‘Found a very efficient, reliable and reasonable engineer. Definitely knew his work and completed the job as expected. Will recommend him to my friends and use Dickon in the future if and when needed.’

Elizabeth Williams, Cowbridge, Vale of Glammorgan

‘First Rate Professional Service, Prompt & Efficient - Excellent Service. I would recommend at anytime.’

Andi Diamond, Newtown, Powys

"I needed a job doing quickly and I was amazed that Dickon Payne of Welsh Telecom was able to accommodate me so very quickly. He undertook the work with professionalism and good humour. I am so glad I found his web page.I  am able to unreservedly recommend this young man who deserves to do well.

Martin, St. Mellons, Cardiff"

‘Thank you Dickon for your helpful advice. I was particularly impressed that you made no attempt to talk me into any unnecessary work on your visit. I would confidently recommend your services to my friends.’

Ieva Macdonald, Neath, South Wales   

‘Honest, reliable friendly & affordable are some of the reasons we keep coming back to Dickon at Welsh Telecom time and time again for our installs.  We have had nothing but very positive feed back from our clients where they have been involved and at less than half the cost of BT it’s a no brainer for us!’

Joseph Lowe, Managing Director, PCQ, Llanidloes, Mid Wales  

A quick testimony here regarding the great work carried out by Welsh Telecom.

Wanting to urgently change my office location (in the family home) and change my computers over from wireless to ethernet cable, I had spoken to quite a few telephone/broadband engineers and either they hadn't got it (they were simply not listening!) or they were charging way too much.

As soon as I spoke with Mr. Payne at Welsh Telecom I was confident my connectivity problems were about to be sorted once and for all, and at a very competitive price!

Indeed, I am now up and running with absolutely everything running quickly and smoothly.

Thank you, Welsh Telecom!

David Howells, Bristol.

I would like to say thank you for taking my call late in the evening,and the advise given all my problems resolved in one call.

thank you.

Edwina, Cardiff


I appreciate the effort and time you spent sorting-out my mother-in-law's telephone problems.

I would have no hesitation in recommending your services to anyone requiring installation, or experiencing any problems to their IT equipment.


D. Jenkins, Cardiff

I contacted Dickon after weeks of trying to sort out an internet connection following a Sky Broadband installation.  Dickon diagnosed the problem within a matter of minutes and talked me through a range of options we could try.  I asked which one would be best in his opinion and this is the one we went with. Dickon completed the work within an hour and with minimal disruption and mess and we have been absolutely delighted with the result at a very reasonable price.  I have confidently recommended him to family and friends, hence why I am writing this testimonial.

Mrs May, Cardiff

Hi Dickon,

Thank you for your visit on Saturday. You made me aware of some possibilities re improving broadband

performance that I didn't know of previously. The Computer in the upstairs office simply flies now which makes surfing an absolute pleasure.

ALO Phillip, Carno

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Dickon recently changed a telephone extension from Virgin to BT and we were very happy with the work.  It was a more complicated job than we had anticipated but he explained clearly what he was doing and carried out the work in a friendly, professional manner.  He also tested the new extension thoroughly to ensure it was working satisfactorily.  

Olivia, Bristol

I was delighted the service provided by Welsh Telecom: fast, knowledgeable and good value.

Guy, Usk

We had a telephone line repositioned in another room.  The work was excellent and Dickon was efficient, personable and punctual.  We were very impressed and would recommend him.  Thank you for a providing a top class, stress-free service

Liz E Cyncoed Cardiff

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Reviews of Welsh Telecom on the FreeIndex Telephone Engineers Directory